At Xorris, we respect your privacy and are committed to protecting the personal information processed through our website, web application, APIs, communication tools, and AI calling platform. This Privacy Policy describes how we collect, use, disclose, store, and safeguard your information when you access or use our services.
1. Scope of this Privacy Policy
This Privacy Policy applies to information we collect from:
- users who register for or use Xorris;
- business customers and their authorized team members;
- individuals whose information is submitted to Xorris by our users for calling, scheduling, or contact management purposes;
- visitors to our website, dashboards, or support channels; and
- individuals who communicate with us for support, sales, or account-related matters.
2. Who We Are
Xorris is an AI-powered calling platform that enables approved users to configure AI agents, initiate and schedule calls, manage phone numbers, review call logs and transcripts, and access related analytics and support features. For questions about this Privacy Policy or our privacy practices, contact us at: Email: info@xorris.com Business Address: 7901 4th St N #27451 St. Petersburg, FL, 33702, USA Support Contact: support@xorris.com
3. Information We Collect
We may collect the following categories of information:
3.1. Account and Registration Information
When you create or use an account, we may collect:
- name;
- email address;
- password and authentication credentials;
- account role, approval status, and account activity records;
- company name and business details;
- contact number;
- signup, login, and account update timestamps.
3.2. Profile and Business Information
You may provide additional profile information, including:
- business name;
- industry;
- website URL;
- office location;
- social profile links;
- avatar or profile image;
- AI assistant preferences, including assistant name, gender, language, tone, and voice settings.
3.3. Verification Information
To verify and secure accounts, we may collect:
- email verification data;
- phone verification data;
- one-time password verification status;
- authentication logs and security events.
3.4. Phone Number and Caller ID Information
If you use phone-number features, we may collect and process:
- numbers assigned to your account;
- caller ID selections;
- country and region metadata;
- number acquisition, release, and assignment records.
3.5. Call and Scheduling Information
When you initiate, receive, or schedule calls through Xorris, we may process:
- recipient phone number and contact details;
- call date, time, duration, and status;
- scheduling date, time, and timezone;
- agent identity and call configuration;
- call outcome, activity logs, and related analytics.
3.6. Conversation, Transcript, and Audio-Related Data
Depending on feature use and configuration, we may process:
- call transcripts;
- conversation content between users, recipients, and AI agents;
- support chat messages;
- AI-generated responses, summaries, or related metadata;
- voice configuration settings;
- voice cloning identifiers and associated configuration metadata;
- audio-related processing data created as part of speech-to-text and text-to-speech workflows.
3.7. Support and Communications Information
If you contact us, we may collect:
- your name and contact information;
- support request details;
- email subject lines and message contents;
- communication history;
- technical details relevant to troubleshooting, such as IP address, browser type, device information, and system logs.
3.8. Payment, Funding, and Transaction Information
Where enabled, we may collect:
- investor or payer contact details;
- limited transaction metadata;
- billing-related references;
- payment status details. We do not intend to store full payment card numbers or CVV values in our application database.
3.9. Usage, Device, and Log Information
We may automatically collect technical information such as:
- IP address;
- browser type and version;
- operating system;
- device identifiers;
- referring pages;
- access times;
- pages viewed;
- clickstream or product-usage data;
- application logs and error diagnostics.
3.10. Cookies and Similar Technologies
We may use cookies, pixels, local storage, and similar technologies to:
- maintain sessions;
- remember user preferences;
- improve functionality;
- measure product performance;
- analyze traffic and product usage.
4. How We Use Information
We may use personal information to:
- provide, operate, maintain, and improve Xorris;
- create, manage, approve, authenticate, and secure accounts;
- enable outbound and inbound AI calling features;
- schedule calls and manage calling workflows;
- provide transcripts, logs, analytics, and related reporting;
- configure AI agents, voice settings, and language preferences;
- support voice cloning or voice customization features when requested;
- provide support, answer inquiries, and resolve technical issues;
- monitor abuse, fraud, unauthorized activity, and security threats;
- investigate incidents, enforce our Terms, and protect our rights;
- comply with legal obligations and lawful requests;
- send administrative communications, service notices, and security alerts;
- analyze platform performance and user behavior;
- develop new features, quality improvements, and service reliability measures.
5. Legal Bases for Processing
Where applicable under relevant law, we process information based on one or more of the following legal grounds:
- performance of a contract;
- legitimate interests in operating, securing, and improving the Service;
- compliance with legal obligations;
- consent, where required by law;
- protection of vital interests or legal claims, where applicable.
6. Information Submitted by Users About Other Individuals
Xorris users may submit recipient phone numbers, contact details, scheduling details, scripts, call context, and other data relating to third parties. If you submit information about another person into Xorris, you represent that you have the necessary rights and lawful basis to do so, including any notices or consents required under applicable calling, telemarketing, privacy, AI disclosure, or call-recording laws.
7. Call Recording, Transcription, and AI Processing
Xorris may use automated systems to process call audio, generate transcripts, synthesize speech, generate AI responses, and produce call analytics. By using the Service, you acknowledge that:
- calls may be routed through third-party telephony and realtime communication providers;
- audio may be processed for speech recognition and speech synthesis;
- transcripts may be generated and stored;
- AI systems may generate responses, summaries, or suggested outputs;
- voice configuration or cloned-voice settings may be used where enabled. You are responsible for using these features in compliance with applicable law, including any laws requiring disclosure, notice, or consent for AI-enabled calls, audio recording, transcription, or voice use.
8. How We Share Information
We may share information in the following circumstances:
8.1. Service Providers and Infrastructure Partners
We may share information with vendors and service providers that help us provide the Service, such as providers of:
- cloud hosting;
- authentication;
- email delivery;
- analytics;
- telephony and SIP services;
- realtime audio communications;
- speech-to-text and text-to-speech;
- AI model inference;
- voice cloning;
- customer support;
- payment and transaction processing.
8.2. Business Transfers
We may disclose information in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar corporate transaction.
8.3. Legal and Safety Reasons
We may disclose information where reasonably necessary to:
- comply with law, regulation, subpoena, court order, or lawful request;
- enforce our agreements;
- detect or prevent fraud, abuse, or security issues;
- protect the rights, safety, and property of Xorris, our users, or others.
8.4. With Your Direction
We may share information where you instruct us to do so or where the sharing is inherent in the feature you use.
9. International Data Transfers
Your information may be processed and stored in countries other than your own. Those countries may have data protection rules that differ from those in your jurisdiction. Where required, we will take reasonable steps to implement appropriate safeguards for international transfers.
10. Data Retention
We retain information for as long as reasonably necessary to:
- provide the Service;
- maintain legitimate business records;
- resolve disputes;
- investigate abuse or incidents;
- comply with tax, accounting, regulatory, and legal obligations;
- enforce our agreements. Retention periods may vary depending on the type of information, the feature used, applicable law, and operational need.
11. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures may include access controls, authentication protections, logging, monitoring, encryption in transit where supported, and role-based restrictions. No method of transmission over the internet and no storage system can be guaranteed to be fully secure.
12. Your Privacy Rights and Choices
Depending on your jurisdiction, you may have rights to:
- access your personal information;
- correct inaccurate information;
- request deletion of certain information;
- object to or restrict certain processing;
- request portability of certain data;
- withdraw consent where processing is based on consent. To exercise a rights request, contact us using the contact details listed in this Privacy Policy. We may need to verify your identity before acting on your request.
13. Cookies and Tracking Choices
You may be able to control cookies through your browser or device settings. Blocking certain cookies may affect the functionality of the Service.
14. Third-Party Websites and Services
The Service may contain links to third-party services or integrations. We are not responsible for the privacy practices of third-party sites, applications, or providers. Their terms and privacy notices apply to their own processing activities.
15. Children’s Privacy
Xorris is not intended for children and should not be used by anyone under the age of majority required to lawfully consent to data processing in their jurisdiction.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised version and update the effective date above. Continued use of the Service after an updated Privacy Policy becomes effective means the updated version applies to your continued use, to the extent permitted by law.
17. Contact Us
For privacy-related questions, requests, or complaints, contact: Xorris Email info@xorris.com Support: support@xorris.com Address: 7901 4th St N #27451 St. Petersburg, FL, 33702, USA