Xorris Privacy Policy

At Xorris, we respect your privacy and are committed to protecting the personal information processed through our website, web application, APIs, communication tools, and AI calling platform. This Privacy Policy describes how we collect, use, disclose, store, and safeguard your information when you access or use our services..

1. Scope of this Privacy Policy

This Privacy Policy applies to information we collect from:

• users who register for or use Xorris;
• business customers and their authorized team members;
• individuals whose information is submitted to Xorris by our users for calling, scheduling, or contact management purposes;
• visitors to our website, dashboards, or support channels; and
• individuals who communicate with us for support, sales, or account-related matters.

2. Who We Are

Xorris is an AI-powered calling platform that enables approved users to configure AI agents, initiate and schedule calls, manage phone numbers, review call logs and transcripts, and access related analytics and support features. For questions about this Privacy Policy or our privacy practices, contact us at: Email: info@xorris.com Business Address: 7901 4th St N #27451 St. Petersburg, FL, 33702, USA Support Contact: support@xorris.com

3. Information We Collect

We may collect the following categories of information:

A. Account and Registration Information

When you create or use an account, we may collect:

• name;
• email address;
• password and authentication credentials;
• account role, approval status, and account activity records;
• company name and business details;
• contact number;
• signup, login, and account update timestamps.

B. Profile and Business Information

You may provide additional profile information, including:

• business name;
• industry;
• website URL;
• office location;
• social profile links;
• avatar or profile image;
• AI assistant preferences, including assistant name, gender, language, tone, and voice settings.

C. Verification Information

To verify and secure accounts, we may collect:

• email verification data;
• phone verification data;
• one-time password verification status;
• authentication logs and security events.

D. Phone Number and Caller ID Information

If you use phone-number features, we may collect and process:

• numbers assigned to your account;
• caller ID selections;
• country and region metadata;
• number acquisition, release, and assignment records.

E. Call and Scheduling Information

When you initiate, receive, or schedule calls through Xorris, we may process:

• recipient phone number and contact details;
• call date, time, duration, and status;
• scheduling date, time, and timezone;
• agent identity and call configuration;
• call outcome, activity logs, and related analytics.

F. Conversation, Transcript, and Audio-Related Data

Depending on feature use and configuration, we may process:

• call transcripts;
• conversation content between users, recipients, and AI agents;
• support chat messages;
• AI-generated responses, summaries, or related metadata;
• voice configuration settings;
• voice cloning identifiers and associated configuration metadata;
• audio-related processing data created as part of speech-to-text and text-to-speech workflows.

G. Support and Communications Information

If you contact us, we may collect:

• your name and contact information;
• support request details;
• email subject lines and message contents;
• communication history;
• technical details relevant to troubleshooting, such as IP address, browser type, device information, and system logs.

H. Payment, Funding, and Transaction Information

Where enabled, we may collect:

• investor or payer contact details;
• limited transaction metadata;
• billing-related references;
• payment status details. We do not intend to store full payment card numbers or CVV values in our application database.

I. Usage, Device, and Log Information

We may automatically collect technical information such as:

• IP address;
• browser type and version;
• operating system;
• device identifiers;
• referring pages;
• access times;
• pages viewed;
• clickstream or product-usage data;
• application logs and error diagnostics.

J. Cookies and Similar Technologies

We may use cookies, pixels, local storage, and similar technologies to:

• maintain sessions;
• remember user preferences;
• improve functionality;
• measure product performance;
• analyze traffic and product usage.

4. How We Use Information

We may use personal information to:

• provide, operate, maintain, and improve Xorris;
• create, manage, approve, authenticate, and secure accounts;
• enable outbound and inbound AI calling features;
• schedule calls and manage calling workflows;
• provide transcripts, logs, analytics, and related reporting;
• configure AI agents, voice settings, and language preferences;
• support voice cloning or voice customization features when requested;
• provide support, answer inquiries, and resolve technical issues;
• monitor abuse, fraud, unauthorized activity, and security threats;
• investigate incidents, enforce our Terms, and protect our rights;
• comply with legal obligations and lawful requests;
• send administrative communications, service notices, and security alerts;
• analyze platform performance and user behavior;
• develop new features, quality improvements, and service reliability measures.

5. Legal Bases for Processing

Where applicable under relevant law, we process information based on one or more of the following legal grounds:

• performance of a contract;
• legitimate interests in operating, securing, and improving the Service;
• compliance with legal obligations;
• consent, where required by law;
• protection of vital interests or legal claims, where applicable.

6. Information Submitted by Users About Other Individuals

Xorris users may submit recipient phone numbers, contact details, scheduling details, scripts, call context, and other data relating to third parties. If you submit information about another person into Xorris, you represent that you have the necessary rights and lawful basis to do so, including any notices or consents required under applicable calling, telemarketing, privacy, AI disclosure, or call-recording laws.

7. Call Recording, Transcription, and AI Processing

Xorris may use automated systems to process call audio, generate transcripts, synthesize speech, generate AI responses, and produce call analytics. By using the Service, you acknowledge that:

• calls may be routed through third-party telephony and realtime communication providers;
• audio may be processed for speech recognition and speech synthesis;
• transcripts may be generated and stored;
• AI systems may generate responses, summaries, or suggested outputs;
• voice configuration or cloned-voice settings may be used where enabled. You are responsible for using these features in compliance with applicable law, including any laws requiring disclosure, notice, or consent for AI-enabled calls, audio recording, transcription, or voice use.

8. How We Share Information

We may share information in the following circumstances:

A. Service Providers and Infrastructure Partners

We may share information with vendors and service providers that help us provide the Service, such as providers of:

• cloud hosting;
• authentication;
• email delivery;
• analytics;
• telephony and SIP services;
• realtime audio communications;
• speech-to-text and text-to-speech;
• AI model inference;
• voice cloning;
• customer support;
• payment and transaction processing.

B. Business Transfers

We may disclose information in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar corporate transaction.

C. Legal and Safety Reasons

We may disclose information where reasonably necessary to:

• comply with law, regulation, subpoena, court order, or lawful request;
• enforce our agreements;
• detect or prevent fraud, abuse, or security issues;
• protect the rights, safety, and property of Xorris, our users, or others.

D. With Your Direction

We may share information where you instruct us to do so or where the sharing is inherent in the feature you use.

9. International Data Transfers

Your information may be processed and stored in countries other than your own. Those countries may have data protection rules that differ from those in your jurisdiction. Where required, we will take reasonable steps to implement appropriate safeguards for international transfers.

10. Data Retention

We retain information for as long as reasonably necessary to:

• provide the Service;
• maintain legitimate business records;
• resolve disputes;
• investigate abuse or incidents;
• comply with tax, accounting, regulatory, and legal obligations;
• enforce our agreements. Retention periods may vary depending on the type of information, the feature used, applicable law, and operational need.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures may include access controls, authentication protections, logging, monitoring, encryption in transit where supported, and role-based restrictions. No method of transmission over the internet and no storage system can be guaranteed to be fully secure.

12. Your Privacy Rights and Choices

Depending on your jurisdiction, you may have rights to:

• access your personal information;
• correct inaccurate information;
• request deletion of certain information;
• object to or restrict certain processing;
• request portability of certain data;
• withdraw consent where processing is based on consent. To exercise a rights request, contact us using the contact details listed in this Privacy Policy. We may need to verify your identity before acting on your request.

13. Cookies and Tracking Choices

You may be able to control cookies through your browser or device settings. Blocking certain cookies may affect the functionality of the Service.

14. Third-Party Websites and Services

The Service may contain links to third-party services or integrations. We are not responsible for the privacy practices of third-party sites, applications, or providers. Their terms and privacy notices apply to their own processing activities.

15. Children’s Privacy

Xorris is not intended for children and should not be used by anyone under the age of majority required to lawfully consent to data processing in their jurisdiction.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version and update the effective date above. Continued use of the Service after an updated Privacy Policy becomes effective means the updated version applies to your continued use, to the extent permitted by law.

17. Contact Us

For privacy-related questions, requests, or complaints, contact: Xorris Email info@xorris.com Support: support@xorris.com Address: 7901 4th St N #27451 St. Petersburg, FL, 33702, USA

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Xorris Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of Xorris’s website, applications, APIs, dashboard, AI calling tools, support tools, and related services (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms.

1. Eligibility

You may use the Service only if:

• you are legally able to enter into a binding agreement;
• you provide accurate and complete registration information;
• you use the Service on behalf of yourself or a business you are authorized to represent; and
• your account is approved where approval is required. We may reject, suspend, or terminate accounts at our discretion where necessary for security, compliance, abuse prevention, fraud prevention, operational integrity, or legal reasons.

2. Description of the Service

Xorris provides AI-powered tools that may include:

• AI agent configuration;
• outbound and inbound calling workflows;
• call scheduling;
• phone-number and caller-ID management;
• transcript generation and retrieval;
• analytics and reporting;
• support chat and knowledge-assistant features;
• voice customization and voice cloning functionality;
• integrations with third-party providers. We may modify, update, suspend, or discontinue parts of the Service at any time.

3. Account Registration and Security

You are responsible for:

• maintaining the confidentiality of your account credentials;
• restricting access to your account;
• all activities conducted through your account;
• promptly notifying us of unauthorized access, misuse, or security incidents. You may not share credentials in a manner that compromises account security.

4. Approval, Access, and Administrative Controls

Certain features may remain unavailable until your account is reviewed or approved. We may set usage limits, require verification, or restrict access to particular functions, regions, phone numbers, or calling workflows.

5. Acceptable Use

You agree to use Xorris only in a lawful, ethical, and authorized manner. You must not use the Service to:

• place unlawful, misleading, fraudulent, harassing, abusive, threatening, or deceptive calls;
• violate telemarketing, communications, privacy, or consumer-protection laws;
• contact recipients without a lawful basis or required consent;
• violate do-not-call, opt-out, suppression, or similar restrictions;
• impersonate any person or entity without authorization;
• submit unlawful, infringing, defamatory, or harmful content;
• probe, scan, reverse engineer, disrupt, disable, or bypass platform security or service limitations;
• use the Service to transmit malware, spam, or unauthorized bulk communications;
• exploit, misuse, or misrepresent AI-generated outputs;
• use any cloned voice, synthetic voice, or persona without proper authorization.

6. User Responsibility for Call Compliance

You are solely responsible for ensuring your use of Xorris complies with all laws, regulations, and industry requirements that apply to:

• phone calls and automated calling;
• telemarketing and outreach;
• call disclosures;
• AI-agent disclosure;
• call recording;
• audio transcription;
• data protection;
• consent and notice requirements;
• opt-out obligations;
• sector-specific communication restrictions. Where any law requires notice or consent before a call is made, recorded, transcribed, or conducted using AI, you are responsible for obtaining and maintaining that notice or consent.

7. Recipient Data and Customer Instructions

You represent and warrant that all phone numbers, contact details, scripts, call context, voice files, and other materials you submit to the Service are lawfully obtained and may be used by Xorris to provide the Service. You remain responsible for your instructions, campaign logic, recipient targeting, scripts, disclosures, and compliance decisions.

8. Voice Cloning and Voice Rights

If you use voice-cloning or custom voice features, you represent and warrant that:

• you have all rights, permissions, and consents necessary for the voice material you upload or configure;
• your use does not infringe any person’s publicity, privacy, intellectual property, or contractual rights;
• you will not use cloned voices for impersonation, deception, fraud, or unlawful activity. We may remove, restrict, or disable any voice or audio asset that we reasonably believe violates these Terms or presents legal, ethical, or security risk.

9. AI Outputs and Limitations

The Service may generate AI-produced transcripts, summaries, suggestions, agent responses, classifications, analytics, or other outputs. You acknowledge that:

• AI outputs may be incomplete, inaccurate, biased, delayed, or unsuitable for your intended use;
• you must review outputs before relying on them;
• Xorris is not responsible for decisions you make based on AI-generated outputs;
• the Service is not legal, medical, financial, employment, or other regulated professional advice.

10. Third-Party Services and Integrations

The Service may depend on third-party providers for telephony, voice, AI, hosting, analytics, communication, and related infrastructure. We do not control third-party services and are not responsible for:

• outages, delays, interruptions, or failures caused by them;
• their independent acts or omissions;
• changes to their services, features, or terms. Your use of integrated third-party services may also be subject to those providers’ own terms and policies.

11. Fees, Billing, and Payments

If Xorris offers paid plans, usage-based billing, number fees, voice-processing charges, or other paid services:

• you agree to pay all applicable fees, charges, taxes, and overages;
• billing cycles, pricing terms, and payment methods will be communicated separately or displayed in your account;
• unpaid fees may result in suspension or limitation of access;
• unless otherwise stated, fees are non-refundable except where required by law.

12. Intellectual Property

Xorris and its licensors retain all right, title, and interest in and to the Service, including all software, interfaces, workflows, designs, trademarks, branding, documentation, and related intellectual property. Except for the limited rights expressly granted under these Terms, no rights are granted to you.

13. Your Content

As between you and Xorris, you retain ownership of content you lawfully submit to the Service, including scripts, contact data, call context, transcript-related materials, support inputs, and authorized voice assets. You grant Xorris a non-exclusive, worldwide, limited license to host, store, transmit, reproduce, process, adapt, and display your content solely as necessary to:

• provide the Service;
• maintain and support the Service;
• secure the platform;
• troubleshoot and prevent abuse;
• improve service quality in accordance with applicable law and our Privacy Policy.

14. Suspension and Termination

We may suspend, restrict, or terminate your account or access to the Service immediately, with or without notice, if:

• you violate these Terms;
• we suspect fraud, abuse, impersonation, or unlawful conduct;
• your use creates legal, reputational, technical, or security risk;
• payment obligations are overdue;
• we are required to do so by law or service-provider requirements. You may stop using the Service at any time.

15. Availability and Service Changes

We may perform maintenance, updates, repairs, or feature changes at any time. We do not guarantee uninterrupted availability unless explicitly agreed in a separate written service-level agreement.

16. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” XORRIS DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RESULTS, AND QUIET ENJOYMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR SUITABLE FOR ANY PARTICULAR LEGAL OR REGULATORY USE CASE.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, XORRIS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR EXPECTED SAVINGS, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, XORRIS’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO XORRIS FOR THE SERVICE DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS (US$100), WHICHEVER IS GREATER.

18. Indemnification

You agree to defend, indemnify, and hold harmless Xorris, its affiliates, officers, directors, employees, contractors, licensors, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of or related to:

• your use or misuse of the Service;
• your content or instructions;
• your violation of these Terms;
• your violation of applicable law;
• your failure to obtain required notices or consents;
• your use of recipient data, voice assets, or AI-generated content.

19. Governing Law and Disputes

These Terms are governed by the laws of [Insert Governing Law Jurisdiction], without regard to conflict-of-law rules. Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located in [Insert City and Country/State], unless a different dispute mechanism is set out in a separately agreed written contract.

20. Changes to these Terms

We may update these Terms from time to time. If we do, we will post the updated version and revise the effective date. Continued use of the Service after the updated Terms become effective constitutes acceptance of the updated Terms.

21. Entire Agreement

These Terms, together with our Privacy Policy and any additional written agreement we enter into with you, form the entire agreement between you and Xorris regarding the Service.

22. Severability and Waiver

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any provision is not a waiver of that provision.

23. Survival

Any provisions that by their nature should survive termination shall survive, including provisions relating to intellectual property, disclaimers, limitation of liability, indemnification, governing law, disputes, payment obligations, and enforcement.

24. Contact

For legal or contractual questions, contact: Email: info@xorris.com Support: support@xorris.com Address: 7901 4th St N #27451 St. Petersburg, FL, 33702, USA

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Acceptable Use & Call Compliance Policy

This shorter policy is worth publishing separately because Xorris is an AI calling platform. You may not use Xorris to:

• place unlawful robocalls or deceptive AI calls;
• call individuals without any notice or consent required by law;
• ignore opt-out requests or do-not-call restrictions;
• impersonate another person or brand without authorization;
• use cloned voices without documented rights and consent;
• create misleading, abusive, discriminatory, threatening, or fraudulent scripts;
• use Xorris for scams, phishing, lead fraud, harassment, or regulatory evasion;
• use transcripts or call data in violation of privacy law. You must:
• maintain a lawful basis for recipient data;
• provide required notices and disclosures;
• obtain required call-recording and transcription consent;
• comply with telemarketing, privacy, and communications law in each target jurisdiction;
• honor opt-outs and suppression requests;
• review AI outputs before relying on them. We may suspend or terminate any account that creates legal, security, reputational, or abuse risk.